Frequently Asked Questions
Everything you want to know, before you arrive
We have gathered answers to the questions we receive most often about stays, services, spa, pool, and cuisine (including gluten-free options). If you can’t find what you’re looking for, write to us: we’re happy to reply.
What are the benefits of booking through the official website?
By booking directly through our website you enjoy exclusive benefits: guaranteed parking and access to the Spa & Wellness.
Is parking available for everyone?
Yes. Parking is always guaranteed.
Do you have a garage? Is it included?
Yes: you can choose between a paid garage or included if you select certain room types (for example some Suites).
Is the spa included?
Yes. Access to the spa and swimming pool is always included in the booking.
What are the spa opening hours?
Indicative hours: 2:30 PM – 8:00 PM (subject to change).
Is there an age limit for accessing the spa?
Yes: access is not permitted under 16 years of age. From 16 to 18 years an accompanying adult is required.
Do you offer treatments and massages?
Yes: the spa has 2 treatment rooms and you can book treatments and massages.
Can I book a private spa session in the evening?
Yes, upon request: exclusive use 8:30 PM – 11:00 PM, ideal for romantic moments or special occasions (subject to availability).
Is the outdoor pool open in winter too?
Yes: the heated outdoor pool is designed to be enjoyed all year round, both in winter and in summer.
What temperature is the outdoor pool?
The water is kept at around 38°/39°.
How do you access the pool when it's cold outside?
Very conveniently: there is an indoor entrance to the pool from inside the hotel, so you go from warmth to warmth.
Are there gluten-free options at breakfast?
Yes: breakfast includes dedicated gluten-free options and specific attention in line with the AIC programme.
Are you a gluten-free hotel in Livigno?
Yes: we follow the AIC – Eating Out programme and our kitchen is organised to offer a safe and worry-free experience for those who require gluten-free food.
Is the restaurant suitable for guests with celiac disease?
Yes: at Fresco Bistrot & Restaurant you will find a kitchen that is also attentive to gluten-free needs (AIC), with dishes designed to be truly delicious.
Is gluten-free pizza available?
Yes: a gluten-free dough is available (with a small surcharge).
We always recommend letting the staff know at the time of ordering.
Is Fresco open to non-hotel guests as well?
Yes: Fresco is Nevada’s restaurant and is open to the public as well.
If I'm on BB, can I dine with you à la carte?
Yes: with the BB plan you still have complete freedom to dine at our Fresco Bistrot & Restaurant, choosing from the extensive à la carte dinner menu.
Do you have a wine cellar? Can you help with food and wine pairings?
Yes: a wine cellar with over 300 labels and careful attention to pairings, supported by a sommelier service.
Do you accept pets?
By choice, for relaxation and cleanliness, our rooms and common areas are pet-free. Pets are allowed in the restaurant area only.
If I arrive early and my room isn't ready, can I leave my luggage?
Yes: the “ideal day” itinerary includes exactly this scenario: you can leave your luggage and start enjoying your holiday.
Where exactly are you located?
We are in Livigno, Via Saroch 35, in a quiet and open area.
Do you manage any other properties in Livigno?
Yes: in addition to Mont Chalet Nevada, we also manage Hotel Angelica and several Apartments.
Still have questions or would you like advice on the best room/suite for you?
Contact us: we will be happy to reply quickly.
