We have selected for you the questions our guests ask most often, so you can quickly find the answers to your queries.

Of course, if you do not find the information you are looking for, please don’t hesitate to contact us by email or telephone, whichever you prefer. We will be delighted to answer any questions you may have.

General information

Is there a lift in the hotel?

Yes, we have a lift from the garage level up to the top floor of rooms.

Can I smoke in my room?

Smoking is not allowed in the rooms. If this rule is not respected, a surcharge equal to 50% of the overnight accommodation will be charged at check-out, up to a maximum of €300.00, for cleaning and the unavailability of the room on subsequent days.

Are there rooms with wheelchair access?

Yes, we have rooms with dedicated access for wheelchair users. The hotel entrance is free from architectural barriers.

Is half board available?

Yes, we offer bed & breakfast and half board services. The choice of catering is agreed in advance and is specified in the booking confirmation.

Can I have breakfast or dinner even if I am not staying in your hotel?

Our hotel has a bistro and bar where you can breakfast on our delicious pastries, and choose lunch or dinner from our à la carte menu.

Bookings and payments

Do you accept credit cards?

We accept major credit cards such as Visa, Mastercard, CartaSì, etc.

We don't accept American Express.

Where can I see the hotel’s prices?

The quickest way to see our hotel’s price list is to click on the “Book now online” button at the top right. We can always be contacted by telephone on +39 342996551, or by email at info@hnevada.it.

Arrival and departure

Until what time can I use my room on the day of departure?

Until 10.00 am. In some cases, it is possible to extend your stay by paying a “Late Check-out” fee, which should be agreed with reception.

What time is my room ready for check-in?

Your rooms will be ready from 4.00 pm onward.